Grievance Redressal

01Step 1 — Raise it with us

Write to us using the email address or phone number published in the Regulatory Disclosures section of this website. So we can deal with it quickly, please include:

• Your full name and the contact details you registered with us.
• What happened, with dates.
• Any reference numbers, screenshots or correspondence.
• What outcome you are looking for.

02Step 2 — Acknowledgement

We acknowledge every complaint we receive and give you a reference to quote. We aim to acknowledge within the timeline applicable to our registration category, and to resolve substantive complaints as promptly as that framework requires.

03Step 3 — Escalation to the Principal Officer

If you are not satisfied with the response, you may escalate to our Principal Officer, whose name and direct contact details are published in the Regulatory Disclosures section of this website.

04Step 4 — Escalation to the regulator

If your complaint remains unresolved, you may escalate it to SEBI through its official investor grievance channel, and to any online dispute-resolution mechanism prescribed for our registration category. The current portal names, addresses and links for these routes are published in the Regulatory Disclosures section, taken from the regulator’s own references.

Regulator-prescribed wording. This passage must be reproduced verbatim from SEBI’s current text for our registration category. It has deliberately not been paraphrased.

05Records

We maintain a record of complaints received, their status and their resolution, and we make any periodic complaint disclosure required for our registration category.

06A note on what we can help with

We can address complaints about our conduct, our communication and our service. We cannot compensate for market losses arising from your own investment decisions, since no outcome is promised or assured by us.